Orders, subscriptions, and returns
Here you'll find help with your devices and shipping. For example, learn what to do if a product is damaged or if you're renting from a partner, and how to properly end your rental by returning the item.
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How does the Order Verification work?
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How can I track my order?
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Where does Grover ship to?
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What do I need to receive my delivery?
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Problems with Package Delivery
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Package lost during delivery / Missing items
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Can I exchange my device during the rental period?
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Normal Wear and Tear / Minor Signs of Use
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Report Damage
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What happens if there is no replacement device in stock for my damaged device?
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Damage to a rental property: What should you do?
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14-Day Return Policy (Revocation)
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How do I request a return label?
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Return at the End of the Rental Period
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I returned the device, but the rental period is still ongoing?
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Lost or Stolen Devices
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Recovery of Personal Items
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Delivery Not Received
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Can I cancel my subscription due to an extraordinary situation?
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What is the order limit?
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Why was my order rejected?