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  2. Orders, subscriptions, and returns

Orders, subscriptions, and returns

Here you'll find help with your devices and shipping. For example, learn what to do if a product is damaged or if you're renting from a partner, and how to properly end your rental by returning the item.

  • How does the Order Verification work?
  • How can I track my order?
  • Where does Grover ship to?
  • What do I need to receive my delivery?
  • Problems with Package Delivery
  • Package lost during delivery / Missing items
  • Can I exchange my device during the rental period?
  • Normal Wear and Tear / Minor Signs of Use
  • Report Damage
  • What happens if there is no replacement device in stock for my damaged device?
  • Damage to a rental property: What should you do?
  • 14-Day Return Policy (Revocation)
  • How do I request a return label?
  • Return at the End of the Rental Period
  • I returned the device, but the rental period is still ongoing?
  • Lost or Stolen Devices
  • Recovery of Personal Items
  • Delivery Not Received
  • Can I cancel my subscription due to an extraordinary situation?
  • What is the order limit?
  • Why was my order rejected?

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