This includes:

• The parcel has arrived, but parts or the whole device is missing

• The parcel has not arrived, but the parcel is marked as arrived in the delivery tracking

What to do? 

In cases like this, please immediately get in touch with our support team to get help.

For parcels with contents missing

To start with, we need photos of all sides of the package, which you should include in your message.

Depending on the carrier, we then need additional information from you:

• If it was shipped with DHL, we ask you to bring the parcel to your closest DHL store within 7 days of delivery. There, you will receive a damage report from DHL, which you must complete and return to us so that we can start an investigation of the parcel for you.

• If the parcel was shipped with UPS, we need a filled out “Receivers declaration” from you. You can find the form in the lower part of the article for you to fill it out and send it over to us.

For shipments where the parcel was not delivered even though the tracking shows it was

We need a "Receivers declaration" form completed by you. You can find the form in the lower part of the article, you must fill out the form and send it to us so that the investigation can be started.