This article contains general questions related to our rentals in Grover.
Can I exchange my device while I am within my minimum rental term?
No, the minimum rental term needs to be completed before you can return the device. Getting a new device would start a new rental subscription.
- During the 14-day cancellation period, you can return your device free of charge and terminate the rental agreement. For example, if you don't like the device.
Can I change my minimum rental term?
You can't shorten the rental term, but you may choose to keep your device beyond your minimum term on a month-to-month basis.
If a longer rental period is available, you can also extend your minimum term to reduce the monthly price. However, keep in mind that the chosen rental period to be extended will be added as an additional period of the already agreed term in your contract. Therefore the period that you've already rented won't be included in the new requested period.
How can I cancel my rental?
You can’t end the rental before the minimum term. If you have completed your rental term please follow the directions to return your item and end your subscription.
Are Grover devices brand new?
- At Grover, we are committed to the circular economy: to keep technology in circulation longer and conserve resources, we professionally refurbish our devices after each return.
- Depending on the product and current stock levels, we offer devices in various conditions: from NEW (a completely new device) to GOOD. This gives you complete flexibility to choose the device that best suits your needs and budget.
- What applies to all devices: Regardless of the visual condition or the model you choose, we guarantee flawless technical performance. Every device is professionally tested, data wiped, and professionally cleaned before shipping. Any differences between the options are purely cosmetic and do not affect the functionality of your device.
Can I buy my device?
For more information about buying devices, please check our help center article.
Learn more