This article contains general questions related to our rentals in Grover.

Can I exchange my device while I am within my minimum rental term?

• No, the minimum rental term needs to be completed before you can return the device. Getting a new device would start a new rental subscription. 

• During the 14-day cancellation period, you can return your device free of charge and terminate the rental agreement. For example, if you don't like the device.

Can I change my minimum rental term?

• You can't shorten the rental term, but you may choose to keep your device beyond your minimum term on a month-to-month basis. 

• If a longer rental period is available, you can also extend your minimum term to reduce the monthly price. However, keep in mind that the chosen rental period to be extended will be added as an additional period of the already agreed term in your contract. Therefore the period that you've already rented won't be included in the new  requested period.

How can I cancel my rental?

• You can’t end the rental before the minimum term. If you have completed your rental term please follow the directions to return your item and end your subscription.

Are Grover devices brand new? 

• Grover devices are either brand new or fully refurbished to be as good as new. All refurbished tech is wiped of all data, cleaned, repaired, and rented out again for more people to enjoy. By reusing and recirculating tech, we extend the lifespan and usage of devices, helping reduce e-waste and our impact on the planet.

Can I buy my device?

• For more information about buying devices, please check our help center article.