Check the shipment status of your order according to the tracking number provided via email for the most up to date information on where your package is.

Failed delivery can occur due to:

• The recipient wasn’t found.

• An error in the delivery address. In this instance, your order will be returned to us and canceled. The first payment will be refunded to you. Please allow 5-10 days for the refund to be credited.

• Missing delivery details.

• The shipping label was damaged in transit. In this instance, the order will be returned to us and canceled. The first payment will be refunded to you.

If you’d like to order again, please check that your address and contact details are up to date before placing a new order.