How to receive your return label
There are four cases in which you can receive a return label:
- Revocation: You can receive a return label in case you want to revoke your order within the 14-calendar-day withdrawal period. (Not available for B2B or offline rentals). To do so, please inform us by means of a clear statement about your decision to withdraw by contacting our customer support team. More info.
- Early termination: In special cases, we can offer early termination.
- Damaged products: If your product arrives damaged or is damaged within the rental period, please contact our support team in order to receive a return label.
- Minimum term has ended: At the end of your subscription, you can return the device using the label we provide in My Tech for free. Follow these steps to find the label:
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- Log in to your Grover account.
- Select My Tech.
- Select the subscription you are returning.
- Select End rental.
- Follow the directions to print out the label.
- Please remember: Before returning, reset your device to factory settings and ensure that all your data has been erased. Failure to do so may cause additional charges. Learn more about how to remove data.
- Place the product and accessories in the original box. If you have more than 1 of the same device, make sure the serial number on the box matches the device. Put the packaged device safely in the shipping box previously provided by Grover or any other shipping box.
- Stick the label onto the box. Remember to send only 1 device per box (unless specified otherwise).
You can return your package at any parcel shop or post office that works with the shipping provider shown on the return label. Please remember to get a receipt when dropping off the device and keep the receipt until you are notified that the device is back with us.
Important Reminders:
- To avoid paying for another month, drop off the device at the parcel shop in plenty of time before your next payment is due.
- Avoid returning your device from a different country, as you need to organize and pay for the return yourself.
- Always use the return label from your account. If you cannot find it, please contact our support team.
Your monthly payments will stop as soon as the delivery carrier processes your box. Your rental ends when we receive the product back and check that everything is okay with it. If you observe any issues after drop-off or after warehouse processing regarding this matter, please contact our support team.
Unfortunately, the return label can’t be sent by post. For the German market, we offer paperless return labels via QR code for DHL returns, not for UPS returns.
Learn more