Orders at Grover are evaluated using automated security and credit checks to protect our subscription model. For privacy and security reasons, our Support Team does not have direct access to your full credit profile, but common reasons for order rejections include:

• Verification Issues (Onfido): Unclear ID photos, mismatched personal details, or expired verification links. Solution: You can place a new order to restart the ID verification process.

• Active Rental Limit Reached: Your current order limit is based on your active subscription history. Solution: Consider returning a device you no longer use, paying off an active purchase, or choosing a lower-value device.

• Unresolved Payment Issues: Outstanding balances on previous billing cycles. Solution: Settle open payments in your My Tech dashboard before placing a new order.

• Automated Credit Score Assessment: Rejections based on scoring thresholds from independent credit agencies (e.g., Schufa, CRIF Bürgel, Experian). Solution: These automated evaluations cannot be manually overridden by Support. You may re-apply at a later date as credit parameters update.

If you believe your order was rejected due to a technical error during ID verification or payment processing, please submit a request via our contact form and select Order Status & Verification.