There are several reasons why an order may be declined — such as incorrect verification, a low credit score, or previous late payments. You’ll find the specific reason and further steps in the email informing you about the declined order.

In some cases, such as missing information or verification issues, the system gives you a deadline to complete the process. If this deadline is missed, the order is automatically declined. You can simply place a new order to restart verification.

Please note that this verification is conducted by our independent security partner, Onfido. For privacy reasons, customer service does not have access to the specific reason for your rejection.