You can download a free return label directly from your customer account under “My Devices” in four cases: for cancellations within 14 days, for an (approved!) early termination, if you report a damaged device, or at the regular end of your minimum rental period.

• How to find the label at the end of the rental: Log in to your Grover.com account, go to “My Devices,” select your subscription, and click “End Rental” to print the label. (A small tip for DHL in Germany: You can also use a paperless QR code; this option is not available with UPS).

• Important return rules: Please reset your device to factory settings and delete all personal data before packing to avoid additional fees. Pack each device together with its accessories individually in a secure box – only one device per box may be shipped.

• Deadlines & proof: Drop off the package at the parcel shop at least one day before your next billing date to ensure monthly payments stop on time. Please keep the drop-off receipt until we confirm receipt and inspection of your device via email.