Device damaged or delivered incomplete? Please report this within 3 days of delivery with a photo of the damage. After that, we assume the damage occurred after delivery.

Conditions for a replacement device:

1. The damage goes beyond normal wear and tear → View example photos
2. You send us photos of the damage and the device’s serial number

Device accidentally damaged? With Grover Care, we cover most of the repair costs – you only pay a small service fee for a replacement device. The exact amount can be seen in your customer account.

Report damage now →

Our promise: Every returned device is cleaned, repaired, and refurbished. We always ship smartphones with at least 80% battery capacity – that is our “Great Condition” promise.