Check the delivery status using the tracking link. Common delivery issues include absence, incorrect address, or damaged shipping label. In such cases, the order is canceled, the device is returned, and the rental fee is refunded within 5–10 business days. Reshipping is not possible; if you have questions, please contact the shipping provider. To receive a new delivery, please place a new order with the correct address.
Please first check the status of your delivery using the tracking link in your email.
Common reasons why a delivery fails:
- The recipient was not at home
- The delivery address was incomplete or incorrect
- The shipping label was damaged
What happens next? In such cases, the device is returned to us and the order is canceled. The rental fee you have already paid will be refunded within 5–10 business days.
Important: Unfortunately, reshipping the device is not possible. If you have questions about the delivery, please contact the shipping provider directly.
Would you still like to receive the device? Please verify that your address is correct and complete, then simply place a new order.
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