Free returns are possible in cases of withdrawal within 14 days, approved early termination, damaged device, or regular end of rental. You can find the return label in your Grover account under “My Devices.” Before shipping, reset the device, pack it individually, and drop it off at least one day before your next billing date. Keep the receipt until confirmation is received.
You can download a free return label directly from your customer account under “My Devices” in four cases: withdrawal within 14 days, approved early termination, reporting a damaged device, or at the regular end of your minimum rental term.
How to find the label at the end of the rental period: Log in to your Grover.com account, go to “My Devices,” select your subscription, and click on “End Rental” to print the label. Returns are handled via UPS.
Important return rules: Please reset your device to factory settings and delete all personal data before packing to avoid additional fees. Pack each device along with its accessories individually in a secure box—only one device per box may be shipped.
Deadlines & proof: Drop off the package at the parcel shop at least one day before your next billing date so that monthly payments stop on time. Please keep the drop-off receipt until we confirm receipt and inspection of your device by email.
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