Your personal order limit determines how many active devices or what total rental value you may have at the same time. This limit is automatically calculated based on your payment history with Grover and initial risk assessments.

Important points:

• Increase your limit: Paying your monthly rental fees on time and regularly is the most important way to increase your account limit over time.
• Reach your limit: If an order is declined because you have reached your limit, you can free up capacity for new orders by choosing a less expensive device or returning an item you no longer use.
• Customer support limitations: Customer support cannot manually increase your account’s order limit upon request.