This article contains important information regarding our Grover Care service.
- What does Grover Care cover?
- What does Grover Care not cover?
- What are repair service fees?
- How to report damage
- Damage coverage options with Grover Care
- Types of major damages
- Examples of damage repair costs (Percentage-based options)
- Examples of damage repair costs (Fixed fee options)
What does Grover Care cover?
Grover Care is our in-house damage protection program. If your device accidentally breaks and you’re protected with Grover Care, you only pay a repair service fee instead of the full repair costs to get a replacement device. The amount of the service fee depends on your Grover Care option.
We don't count small scratches and normal signs of use as severe damage and always remove them for free. Our example photos show the difference between normal signs of use and more severe damage.
We also won’t charge for any device errors or defects from the manufacturer. But please report device errors as soon as you notice them.
What does Grover Care not cover?
Grover Care does not cover lost, stolen, or intentionally damaged products. Please contact our support team immediately in case of theft or loss of your device.
Grover Care also does not cover damaged or lost components of your device. Components are all parts that were delivered together with your device, for example, batteries, chargers, charging cables, carry straps, remote controls, manuals, etc.
What are repair service fees?
With Grover Care, if you damage your device, you pay a repair service fee instead of the full repair costs. The amount depends on your Grover Care option. You can check the repair service fee list in My Tech under the Grover Care section for more information.
If the device is damaged beyond repair, you must pay a percentage of the device's residual value, determined by your Grover Care coverage level. The residual value is the current market value of the device. We calculate the residual value internally and update it monthly.
How to report damage
Please report significant damage within 14 days. We’ll send you a replacement device—if available—so you can keep on enjoying your tech with as little disruption as possible.
Learn more about how to report a damage
Damage coverage options with Grover Care
Depending on your country and rental starting date either:
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Percentage-based options (50% or 90% coverage, where you pay the remaining 50% or 10% of the damage costs)
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Fixed fee options (Basic or Premium coverage, where you pay a fixed repair service fee in the case of damages)
You can check the coverage level for your rented device in My Tech.
Types of major damages
The following major damage categories are all covered by Grover Care:
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Visible damage: Noticeable damage to either the main body or the display screen of the device. This might include dents, bends, cracks on the main body, or cracks/chips, ink spots, and bleeding pixels on the display screen.
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Technical damage: Internal hardware damage or impaired device hygiene leading to flawed or disabled usability of the device.
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Irreparable damage: The device is irreparable, or the repair costs exceed the asset value. For example, a device that is broken into pieces or unusable due to water damage.
Examples of damage repair costs (Percentage-based options)
If you are offered percentage-based options for Grover Care, the following examples should help you to determine which percentage-based Grover Care option is best for you:
Apple iPhone - Damage to the frame with 90% Grover Care coverage
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Estimated repair cost: €175
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Your share of the repair costs: 10%
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You pay: €17.50
Laptop - Damage to the hardware with 50% Grover Care coverage
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Estimated repair cost of €180
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Your share of the repair costs: 50%
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You pay: €90
Camera - Irreparable device with 90% Grover Care coverage
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Device’s market value: €2,000
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Your share of the device value: 10%
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You pay: €200
These examples are for illustration purposes only and do not represent the actual repair cost. In case of damage, we’ll inform you about the repair costs after our repair experts assess your damaged device.
Examples of damage repair costs (Fixed fee options)
If you are offered Grover Care fixed fee options, you can choose between Grover Care Premium, which has a lower repair service fee, and Grover Care Basic, which has a higher repair service fee. The maximum repair service fee will be displayed for each Grover Care option during checkout, when you make your new Grover subscription.
The following examples should help you to determine which fixed fee Grover Care option is best for you:
Apple iPhone - Damage to the frame with Premium option (high coverage)
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Estimated repair cost: €175
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You pay: €10
Laptop - Damage to the hardware with Basic option (minimal coverage)
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Estimated repair cost of €180
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You pay: €80
Camera - Irreparable device with Premium coverage
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Device’s market value: €2,000
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Your share of the device value: 15% of residual value of the device
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You pay: €300
These examples are for illustration purposes only and do not represent the actual repair cost. In case of damage, we’ll inform you about the repair costs after our repair experts assess your damaged device.
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