This article contains important information regarding our Grover Care service.
What does Grover Care cover?
Grover Care is our in-house damage protection program. If your device accidentally breaks, and you’re protected with Grover Care, you only pay a repair service fee instead of the full repair costs to get a replacement device. The amount of the service fee depends on your Grover Care option.
We don't count small scratches and normal signs of use as severe damage, and always remove them for free after the return of the device. Our example photos show the difference between normal signs of use and more severe damage.
We also won’t charge for any device errors or defects from the manufacturer. But please report device errors as soon as you notice them.
What does Grover Care not cover?
Grover Care does not cover lost, stolen, or intentionally damaged products. Please contact our support team immediately in case of theft or loss of your device.
Grover Care also does not cover damaged or lost components of your device. Components are all parts that were delivered together with your device, for example, batteries, chargers, charging cables, carry straps, remote controls, manuals, etc.
What are repair service fees?
With Grover Care, if you damage your device, you pay a repair service fee instead of the full repair costs. The amount depends on your Grover Care option. You can check the repair service fee list in My Tech under the Grover Care section for more information.
If the device is damaged beyond repair, you must pay a percentage of the device's residual value, determined by your Grover Care coverage level. The residual value is the current market value of the device. We calculate the residual value internally and update it monthly.
How to report damage
Please report significant damage within 14 days. We’ll send you a replacement device—if available—so you can keep on enjoying your tech with as little disruption as possible.
Learn more about how to report a damage
Damage coverage options with Grover Care
Depending on your location and when you started your rental, you have different options to choose from.
- You can find the coverage you selected for your device in your customer account under MyTech.
Types of major damages
The following major damage categories are all covered by Grover Care:
Visible damage: Noticeable damage to either the main body or the display screen of the device. This might include dents, bends, cracks on the main body, or cracks/chips, ink spots, and bleeding pixels on the display screen.
Technical damage: Internal hardware damage or impaired device hygiene, leading to flawed or disabled usability of the device.
Irreparable damage: The device is irreparable, or the repair costs exceed the asset value. For example, a device that is broken into pieces or unusable due to water damage.
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