There are possible issues for a voucher to fail. These can be a typo when inserting the voucher code in the order, the validation rules for the code may not apply for you, or that the code has already been used.

• Typo when inserting the code
• Voucher code cannot be used
• The code has already been used

Typo when inserting the code

For this possibility we ask you to double check that the code has been correctly typed, sometimes a small mistake can make the code to be unrecognised.

Voucher code cannot be used

All voucher codes have a certain criteria to be applied in an order. Therefore we kindly ask you to double check the description of the voucher to ensure that you fulfill this criteria in order to make use of the voucher code.

In case you fulfill all criterias, please inform us and send along the voucher code that you are trying to use.

The code has already been used

Additionally, voucher codes can be used only once. So if this is your case, note that we cannot redeem the voucher code a second time.

In case that your order has been canceled or declined, please send us the order number where you have inserted the code, then we will rollback your voucher code.