Understanding how and when you are charged helps you stay in control of your subscriptions. Here is everything you need to know about our automated payment system.

Your First Payment & Shipping

To get your tech to you as quickly as possible, your first monthly payment is collected at checkout. This payment confirms your order and triggers the preparation and shipment of your device. Think of it as your first month of rental starting the moment we get to work on your delivery.

How Your Monthly Schedule is Set

We believe your billing should align with your actual usage. Therefore, your official billing cycle begins on the day your product is delivered.

• Example: If your device arrives on June 1st, all subsequent payments will be scheduled for the 1st of each month.

• Important to Note: Because our system syncs your billing directly with your delivery date to ensure fairness, we are unable to manually adjust these dates once they are set.

Identifying Charges on Your Bank Statement

To help you track your expenses, look for the following identifiers on your bank or credit card statement:

• "Grover.com"

• Your Order Number (An 8-digit code starting with "R", e.g., R12345678).

Managing Payment Methods

You can easily switch your card or payment provider at any time to ensure your service remains active.

• Go to your Dashboard.

• Navigate to the Payment Methods section to add or update your details.

• For a step-by-step guide, see our article on how to update payment methods.

Failed Payments & Grace Periods

We know life happens. If a payment doesn't go through on the first try, don't worry—your subscription won't be cancelled immediately.

• Automatic Re-attempt: Our system will automatically try to collect the payment again 5 days after the original due date.

• Troubleshooting: If you’re having trouble with a specific payment, check our guide on how to resolve payment issues for common fixes regarding bank blocks or expired cards.