You may be requested to provide additional information to be approved for your rental. For this process, we partnered with Onfido Limited and Tink. Additional information is requested to prevent fraud.

Verification for Data Protection and Account Requests

Additional identity verification is required to process requests for changes, data processing, or account deletions. There are differences between private customers and businesses.

Private Customers
To confirm your identity, we would like to have a photo in which you hold the front side of your identification document up to the camera. Both your face and the document must be clearly visible at the same time.

Business Customers
For companies, we require a photo of a legally authorized representative of the company. The front side of their identification document and their face must be clearly visible.

Once we receive the correct information, your request will be processed. For more details, please refer to our privacy policy.

What's required to complete the additional ID verification?

Before completing the verification process, please ensure that your passport or national ID is readily available.

1. Open the verification link sent by Grover within 48 hours of receiving the email.
   • Avoid using incognito mode on your browser
   • Allow camera and microphone access
2. Select the document you want to use for the verification.
3. Take a picture of the front and back pages of your document.
   • Make sure the details are clearly visible
   • Position the document within the frames
   • If there's a barcode, please ensure that it's visible in the picture
4. Follow the instructions while we record you.
   • You might have to read out some numbers or turn your face in different directions
   • Try to keep your face within the frame the whole time

Once completed, we'll review your submission and update you on your order. 

If you encounter any issues or errors while attempting to complete this, please reach out to our support team.

Why does Grover request to connect bank accounts?

To ensure a smooth order process, linking your bank account to your Grover account helps us access necessary financial information from your transactions. Rest assured, your data remains private, and encrypted, and is used only once for the review; we do not store any of this information.