The payment status lets you know how things are going with your subscription payment (scheduled, failed, paid).

There are 3 different payment statuses: 

• Scheduled: Your next payment is upcoming. The date of collection is shown next to the status.

• Failed: Your payment failed. We’ll retry charging the amount 3 business days later. If it fails again, the next attempt will happen 8 business days after the first failed payment. The date of the first payment attempt is shown next to the status. 

• Paid: Your payment was successful.

You can check the status of all your payments in Account > My Tech > Select the device you want to check the payment status of > Payments. 

Info:

If you have paid for a recurring failed payment or for a one-off payment (e.g. payment), the successful status of the payment will be displayed in less than an hour. If this is not the case, you are welcome to contact our customer service.