This article contains information and instructions on how to update your account information.

• Address change
• Billing address change
• Update email or phone number
• Can I register with Grover using a foreign phone number?
• Name change

For changes to personal data, such as name, address, or contact information, it is often necessary to use our privacy form: Privacy Web Form.

Please note: This form should only be used for privacy-related requests. If you have any general questions, please submit a request through our contact form or email us at service@grover.com.

Address change

You can update your billing and shipping address for new orders during the checkout process:

1. Log in to your Grover account.
2. Add a product to your cart.
3. Click on "Proceed to Summary."
4. Update the billing and shipping address in the order summary.

If you wish to change the address after placing an order, you must contact our customer service. In such cases, changes can only be requested through our Privacy Web Form.

Please note:
We currently only deliver to Germany, Austria, the Netherlands, and Spain.

Billing address change

Once you’ve received your order, you can request a billing address change through this privacy form.

Important:

• It is not possible to change the address on already issued invoices.
• If your shipping and billing addresses are not recognized, please contact our support team.

Update email or phone number

You can update your email address and phone number in your Grover account:

1. Log in to your Grover account.
2. Click on Account, then again on Account next to your name and email address.
3. Under Personal Information, select Edit My Information.

Here, you can update your email address and phone number. Usually, you’ll receive an email from us to confirm your changes.

Can I register with Grover using a foreign phone number?

Unfortunately, no. Registration is only possible with a phone number from the country where you’re placing the order (Germany, Austria, the Netherlands, or Spain). Confirmation SMS cannot be sent to phone numbers from other countries.

Name change

In special cases, such as after marriage or an official name change, the name on your account can be updated. This also requires our Privacy Web Form.