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What question do you have about your order or contract?(optional)

What problem do you have with the product?(optional)

Shipping and delivery(optional)

Returns(optional)

What question do you have about payment & vouchers?(optional)

When did the product become defective?(optional)

Shipping address

Please give us your delivery address again for comparison

In which country did you place your order?

Subscription ID(optional)

Starts with “F-” or “G-” - you can find the rental number in your customer account

IMEI / Serial number

You can find the serial number in your customer account on the product page of your rented device.

Order number

Starts with the letter “R” or “F”, you will find it in the order confirmation.

Which category does the rented device belong to?(optional)

Subject

Description

Describe your request briefly, clearly and completely, including all important details.

Damage (on arrival) description

Please briefly describe the damage.

Damage description

Please briefly describe the damage and how it occurred.

Damage date

When did the damage occur?

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